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Shipping & Returns



Returns Policy

It is important that you check your order thoroughly before placing it. All labels sheets are made to order, and as a result the order cannot be returned and a refunded obtained in the case that you have made an error.

The following provisions are separate to your consumer cancellation rights.


You are required to inspect all goods and notify us in writing of any shortage damage defect or other non-conformity with the Order within a reasonable time from delivery. In most cases, and unless otherwise agreed by us, we would expect to be within 3 days of your receipt of the goods or, in the case of late or non-delivery, 3 days of the due date for delivery. If you fail to do so, or if you fail to return to us you will be deemed to have accepted the goods as having been delivered in accordance with the order.

In the event that any goods are confirmed as having been faulty or defective or missing at the time of delivery and we are liable to you in that regard, we will at our discretion offer you with a full or partial refund depending on the goods affected or repair or replace the affected goods. Upon doing so, we shall have no further liability to you (whether for breach of contract, breach of warranty or otherwise) including for any delay, loss of goodwill, loss of profit or other costs expenses or losses arising as a result.

We will own any goods that are returned to us as faulty and will be entitled at our discretion to return these to the manufacturer, recondition them, or otherwise deal or dispose of them.

In the event that on analysis it is identified that the goods were not faulty or defective and did comply with these terms when delivered, then we are entitled to charge you for those goods in accordance with these terms and also to charge you for the costs of collecting them and our usual price for any replacement goods supplied that we were not obliged to provide.



You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the UK.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.